Frequently Asked Questions
Everything you need to know about your GINGTTO experience.
How do I find the right fit for GINGTTO jeans?
Our denim is designed with premium stretch materials for a slim, tailored look. We recommend checking the specific size chart on each product page, as our 'Super Skinny' and 'Relaxed' fits may vary slightly in measurements.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-15 business days depending on your location.
Can I return or exchange an item if it doesn't fit?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Center to start your request.
How should I care for my GINGTTO apparel to ensure longevity?
To maintain color and elasticity, we recommend machine washing in cold water with similar colors and hanging to dry. Avoid using bleach or high-heat tumble drying, especially for our stretch denim and chinos.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a secure checkout experience.
Are your products ethically sourced?
At GINGTTO, we are committed to responsible manufacturing. We work closely with our supply chain partners to ensure fair labor practices and high-quality production standards for every garment we produce.